FAQ

YOUR ORDER AT MARYAN MEHLHORN ONLY TAKES SIX EASY STEPS:

• Add your article in the desired size to your cart with clicking the button "add to cart". Afterwards continue with clicking on the button "proceed to checkout".
• With the next step you can either login to your personal user account, sign up for one or proceed the order without a registration.
• Now you need to add the invoice and delivery address and choose a delivery method.
• Afterwards you can add your desired payment method.
• Please double check your entered details with the next step. You can complete your order with clicking the button "buy now".
• As soon as we receive your order, we will send you an email with the order confirmation. Please check your spam-filter as well.

DO I RECEIVE AN ORDER CONFIRMATION?

As soon as we receive your order, we will send you an email with the order confirmation.

CAN I CHANGE OR CANCEL MY ORDER AFTERWARDS?

You cannot change or cancel your order afterwards. If you have questions you can contact our support centre: service@maryanmehlhorn.com

CAN I CHECK ON MY ORDER STATUS?

You can always check your order status under "my account" in the section "orders"

IS THERE A MINIMUM ORDER?

No, there is no minimum order for orders in the Maryan Mehlhorn online shop.

WHERE CAN MY ORDERED BE DELIVERY TO?

You can choose any delivery address in France, Italy, Spain, Belgium, Netherlands and Luxemburg.

Currently we only deliver via DHL. You can find all entered delivery details listed on the order overview.

CONDITIONS FOR REDEEMING A DISCOUNT CODE

General conditions:

• The discount code must be entered directly into the voucher field in the lower left corner of the shopping cart at the beginning of the order process.
• Each discount code can only be redeemed once per customer and order, unless otherwise stated.
• The combination with other discount codes or other reductions is not possible.
• A cash payment of the discount code is not possible, nor is a crediting of an already placed order. A discount code cannot be transferred to another customer either.
• The discount code is only applied to the value of the goods, not to the shipping costs. The discount code can also be limited to the purchase of certain goods.
• If a discount is granted on a percentage or total basis and is not limited to certain goods, it is always calculated proportionally on the entire shopping cart.
• The discount code must be redeemed within the specified period. The time of the order is decisive.
• An exchange of articles (e.g. for a different size, a different model) is unfortunately not possible at the moment. Please return the article as a return and order again via our online shop.

Minimum order value and return of goods:

The discount code may stipulate a minimum order value.

If the minimum order value is subsequently fallen short of by returning items, the discount will be forfeited. In this case the discount will be cancelled and the normal value of the remaining goods will be calculated. This discount code cannot be used by the customer for a repeat order.

If you return goods without falling below the minimum order value, you will be refunded the purchase price minus any discount that may have been taken into account. The return does not affect the calculation of the purchase price of the remaining goods, i.e. there is no redistribution of the discount.